Consumer Rights – Travel Claims

Frequently asked questions: Travel Claims

5 Easy Steps to Claiming from your Travel Company

1 Complain to your travel agent. If you’ve got a complaint about a travel agent, you can write to the travel agent directly. …
2 Don’t be fobbed off. …
3 Use ABTA complaints hub. …
4 Make an Atol claim. …
5 Claim from credit card.

How do I contact ABTA?

Contact us. To contact our Customer Support team, please call us on 020 3117 0599. Please note the phone line is open from 09:30 – 16:30 Monday to Friday excluding Bank Holidays.

How do I complain about a holiday accommodation?

To make a claim about your accommodation on holiday, take the following steps: Ask for an official complaint form and get it signed by the hotel staff or tour rep. Take photos or video footage of any problems so you have evidence.

How much can I claim for holiday illness?

The amount you can claim will depend on the specific details of your case and the nature and severity of your illness. Mild food poisoning on holiday involving stomach pain, cramps and diarrhoea continuing for several days would, on average, settle for between £700 and £3,000.

What is ABTA code of conduct?

The ABTA Code of Conduct is continually updated. The Code is designed to import a standard level of professional behaviour that you can expect from your travel agent or tour operator, if they are members of ABTA. … ABTA requires that its members comply with the code of conduct of the association

What is the difference between ATOL and ABTA?

Offering slightly different policies to those of the licenses mentioned above, ABTA is the Association of British Travel Agents. While ATOL covers flight-based holidays, ABTA deals with the covering of rail, cruise and self-drive holidays.

Can you get your money back if you cancel a holiday?

If the price of your holiday goes up after you have booked and you are asked to pay more, you can cancel your booking and get a full refund. … Most travel agents let you cancel within a set period but you will usually have to pay a cancellation fee

How do I claim compensation for delayed flights?

Claim compensation. You’re legally entitled to get compensation if the delay is the airline’s responsibility and either: the replacement flight delays your arrival by 2 or more hours. your flight was cancelled less than 14 days before departure.

How long do you have to claim compensation for a delayed flight?

Home How Far Back Can You Go With Claiming Flight Delay Compensation! If your flight is delayed for more than three hours or if it is cancelled, then the EU rule 261/2004 entitles you to a compensation amount ranging from a minimum of €250, which may clock up to €600

How do I claim compensation for a delayed flight?

The EU Regulation 261/2004 is here to defend air passenger rights. Even though airlines don’t advertise it, you can claim up to 600€ for your cancelled or delayed flights. Only 2% of air passengers that are eligible successfully claim their compensation every year. It means that 98% do not even claim it

What is the ABTA code of conduct?

Code of Conduct. The Code of Conduct aims to ensure that ABTA Members maintain high standards and it allows you to travel with confidence.

What are the safest airlines?

Safety first

Hong Kong-based Cathay Pacific retained its place in the top spot in 2017. JADEC says the carrier has had no fatalities and no hull loss events in the past three decades. The remaining top 20 carriers are:

2. Air New Zealand

3. Hainan Airlines

4. Qatar Airways

5. KLM

6. Eva Air

7. Emirates

8. Etihad Airways


10. Japan Airlines

11. All Nippon Airways

12. Lufthansa

13. Tap Portugal

14. Virgin Atlantic

15. Delta Air Lines

16. Air Canada

17. JetBlue Airways

18. Virgin Australia

19. British Airways

20. Air Berlin

Quick Complaint Form

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